Home > Terms & Conditions

Terms & Conditions
Privacy policy
We are committed to protecting the privacy of our website visitors and customers. We fully appreciate the importance of having privacy protected on the internet and we respect your right to privacy.
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling. We will only otherwise disclose your information where we have your express permission to do so.

Your Consent
We will not sell your name, address, e-mail address, telephone number or credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you register with our site.
All registered users have the option to opt-out of receiving marketing communications from us and/or selected third parties. You may receive our newsletter if you have subscribed to do so. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting the my account section of our website. You can access this once you register and login.

What are Cookies?
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. 
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. 
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  1. Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Purchasing and returns online
We hope you enjoy browsing our website and selecting your products.
When you have finished placing products in your Basket, you will have the opportunity to check your order. Don't worry if the Basket isn't correct, you can change the contents of the Basket at any time before pressing "place your order" on the last order page.
Once you have been through the online checkout and placed your order by pressing the "place your order" button, you will be shown an Order Number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed "Thank you for your Order" to confirm that we have received your order. We will then send you a second email headed "Your Order has been Dispatched" and it's at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we'll contact you and let you know.
Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address.


Payment and delivery
To make payment easy we accept several methods of payment. You can pay online with Mastercard, Visa, Delta, Maestro Electron and cards as well as through your PayPal account if you have one. For orders you make online  we will take payment at the point of your order.
As we are based in the UK, all our prices are in UK pounds and include VAT at the appropriate rate. The price of a product does not include delivery charges. To check the relevant delivery charge you can view this in your basket at the point of purchase, the Shopping Basket will show you the total amount you will be charged for your order including any delivery charges.
We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered.
Our delivery partners will deliver to the front door regardless what floor you live on if in a block of flats, however Health & Safety regulations will over rule this as it is deemed un-safe for the driver to carry items when a lift is not available or out of service. In addition to this if the customer lives in a block of flats that require access via an intercom system and the customer is not available a calling card will be left at the address but the driver may not leave the physical parcel due to possible security risk.
Neither we nor our Distribution partners can be held responsible if your inputted delivery address is incorrect or incomplete.


Order cancelation
If you've changed your mind or no longer need the products you have ordered, by law, you have the right to cancel an order placed on our website or by phone at any time before your order is delivered to you and within 14 working days after the date of that order.
You will receive a full refund of the price you paid for the products and if the item/s returned constitute the entire order we will also refund you the delivery charge. We will process the refund due to you as soon as we can. We will also notify you by email on the progress of your refund.
If you would like more information on your legal rights, contact your local Trading Standards Office 

Faulty items
When we receive a product you return because you believe it may be faulty, we will look at the product(s) and, if they are faulty or do not do what we say in writing that they will do (or, if relevant, do not do what the manufacturer's guarantee said they would do), we will sort the fault (occasionally through a third party) or replace or refund the faulty products.
As you would expect, we can't refund, repair or exchange your products where the fault has been caused by an accident, neglect, misuse, normal wear and tear or where the products have not been assembled properly.
We are committed to protecting your privacy at all times during your shopping experience. When you register as a shopper with us, we'll need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your Shopping Basket is processed and delivered to you as efficiently as possible. For more details on how we use your information, please see our Privacy Policy and Cookies Policy.

Amendments to these terms
We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.
Customer Service About Us Contact Us
Promotion Newsletter
Subscribe Email
We Accept Visa card Master card Maestro card Amex card JCB card Diners card PayPal card WorldPay Sage Pay PayPal

© The Trim Centre 2014. All rights reserved.